4 October 2017

Google Help Desk Software

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Google Help Desk Software


Google Help desk software  is something that can help change the way you do business. Google Help desk software gives your business the ability to address customer problems from any computer with internet access. From any location across the globe, your response team is equipped to monitor and track service tickets generated within your help desk software.

You need a solution that takes advantage of the latest technology. Today, you have the opportunity to move customer service to a completely new level. Every customer service problem can be recorded as an incident ticket. Each ticket must receive individual consideration and a rapid response. This is why you need to have a high quality help desk solution and process in place.

Google Help Desk Software

Keeping customers and employees happy is a vital consideration for business owners; in fact, it's one of a company's top priorities whether it's a small to midsize business (SMB) or a large organization. Customer service and service management businesses function thanks to the right helpdesk software. No matter what size business you own, it's vital to choose the right google helpdesk software that can satisfy your company's particular needs.

Fortunately, you are not short of options as there is a wide range of helpdesk software available—some better suited for SMBs, others more suited for larger organizations, and still more suitable for internal IT operations rather than organizations dealing with customer requests. Additionally, not all helpdesk software is created equal. For example, helpdesk software such as Cayzu, Freshdesk, HappyFox, Vivantio Pro, and Zendesk Support include social tie-ins that let tickets be raised from social media sites, such as Twitter; this could be an important feature to a company dealing with a large customer base, but not nearly as important or even irrelevant for one using the system simply as an internal IT service platform. Or helpdesk software, such as Jira Service Desk, provides additional security measures and identity management (primarily single sign-on or SSO) features, which may be key differentiators to some companies but not to others.

Google Help Desk Software Key Capabilities 

All of the helpdesk software tested contains key features required to make the grade as even the most rudimentary of helpdesk applications. Some of those common features include giving agents the ability to create support tickets, edit the tickets, and then close the tickets when the issue or question has been resolved. This ticket handling, and whether or not they do it well, was one of the basic standards we had in mind while testing the helpdesk software in this roundup. Another feature common to all of the helpdesk software tested includes the ability to receive tickets by email. And finally, most of the helpdesk software offers a knowledge base, which provides different content for agents and customers. Freshdesk, for example, lets you create separate sections of the knowledge base that are accessible only to some of your customers or you can create private documentation for your agents with in-depth technical information.

Another key feature any good helpdesk app should have is the ability to communicate with other apps. The data gathered by service desk consoles can be invaluable to several other areas of the average business. For example, if you're using your helpdesk app to handle customer service calls regarding a product or service the company is selling then the data the system generates can give a serious boost to your customer relationship management (CRM) database, thus empowering your sales staff. If you're using social media as a service desk channel, then making sure your social media management tools are tracking customer interactions is another great data source.

These are all examples of very basic capabilities that any helpdesk software offering should provide, and most of the helpdesk software tested met these requirements. So keep those basic requirements in mind as you read the reviews. HappyFox, Vivantio Pro, and Zoho Desk were the three helpdesk software offerings that won our Editors' Choice award. HappyFox would satisfy the customer service needs of SMBs while Vivantio Pro and Zoho Desk are more suited to large businesses with their focus on ITIL and asset management.

Customer support–what started as a simple channel to resolve complaints is now a strategic element in business competitiveness and sales opportunities, thanks to the advent of help desk software. Beyond addressing customer queries, help desk solutions can help companies: maintain a positive relationship with customers for repeat purchases; generate leads by mashing up queries to create insights via analytics; or provide a tactical starting point to make the business more competitive and efficient in meeting market’s needs.


However, with a slew of help desk solutions vying for your money, the landscape can be overwhelming for many companies. We’re here to help you choose the right software for your needs by describing what we think are the best help desk software solutions available on the market. Note that the software we review was specifically selected to be varied and give you a broad scope of options depending on your targeted business size, industry, and focus. Some will cater to small businesses, while others to large enterprises. Still others are strong in one aspect, while others take a more generalist approach. Amidst these confusing scenarios, we also tried to suggest what seems to be the best universal option that simply offers the best value for money and can address most of typical requirements. 

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